Course Outline
Module 9: Operations & Sales
This module has 10 videos, 2 self-study assignment, 2 quizzes, 1 discussion board and 3 readings. You will need approximately 4-6 hours to complete this module.
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Module 9: Introduction and Instruction
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Video 1 [03:50]: Module Introduction
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Video 2 [08:02]: Agentic AI Landscape
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Video 3 [04:40]: AI in Operations
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Video 4 [06:46]: Trust & Compliance
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Self-Study Quiz 9.1: Think & Apply💡 Evaluating Agentic AI Opportunities in Operations
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Video 5 [08:43]: Account Management Shift
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Video 6 [06:05]: Pipeline Transformation
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Video 7 [05:56]: Future & Integration
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Video 8 [07:50]: Agentic AI: Implementation & Pitfalls
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Self-Study Quiz 9.2: Think & Apply💡 Leading Agentic AI Transformation Across Customer Operations and Sales
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Video 9 [07:32}: Strategy & Operating Model
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Video 10 [03:16]: Final Thoughts-2
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Self-Study Assignment 9.3: Think & Act💡Leading in an AI-Enabled Workplace
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Reading: The Executive Decision Room
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Self-Study Assignment 9.4: Think & Act💡 Leadership Lessons for Organisational Transformation
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Discussion board 9.5: Think & share 💡Leading Organisational Change for Agentic AI Adoption