Video 4 [06:46]: Trust & Compliance

  1.  Module 9: Introduction and Instruction (Completed)
  2.  Video 1 [03:50]: Module Introduction (Completed)
  3.  Video 2 [08:02]: Agentic AI Landscape (Completed)
  4.  Video 3 [04:40]: AI in Operations (Completed)
  5.  Video 4 [06:46]: Trust & Compliance (Completed)
  6.  Self-Study Quiz 9.1: Think & Apply💡 Evaluating Agentic AI Opportunities in Operations ((Must submit the Quiz))
  7.  Video 5 [08:43]: Account Management Shift ((Must view in order to complete this module item))
  8.  Video 6 [06:05]: Pipeline Transformation ((Must view in order to complete this module item))
  9.  Video 7 [05:56]: Future & Integration ((Must view in order to complete this module item))
  10.  Video 8 [07:50]: Agentic AI: Implementation & Pitfalls ((Must view in order to complete this module item))
  11.  Self-Study Quiz 9.2: Think & Apply💡 Leading Agentic AI Transformation Across Customer Operations and Sales ((Must submit the Quiz))
  12.  Video 9 [07:32}: Strategy & Operating Model ((Must view in order to complete this module item))
  13.  Video 10 [03:16]: Final Thoughts-2 ((Must view in order to complete this module item))
  14.  Self-Study Assignment 9.3: Think & Act💡Leading in an AI-Enabled Workplace ((Must view in order to complete this module item))
  15.  Reading: The Executive Decision Room ((Must view in order to complete this module item))
  16.  Self-Study Assignment 9.4: Think & Act💡 Leadership Lessons for Organisational Transformation ((Must view in order to complete this module item))
  17.  Discussion board 9.5: Think & share 💡Leading Organisational Change for Agentic AI Adoption ((Not yet completed))
  18.  Summary and Video Transcripts: Module 9⭐ ((Must view in order to complete this module item))
  19.  Professor Ian's Recommendation for Further Learning: Module 9 ((Must view in order to complete this module item))
  20.  Module 9: Q&A Discussion Board ((Not yet completed))
  21.  Module 9: Feedback Survey ((Must submit the Quiz))

In this module, Prof Ian explores why governance, compliance, and auditability are becoming essential as Agentic AI moves into core business processes. Through the examples of JPMorgan Chase and Adecco, he examines how organisations build trust, manage risk, and scale AI by embedding governance into their operating models. The focus is on creating AI systems that are not only capable, but also accountable and reliable.

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