Video 1 [03:50]: Module Introduction

  1.  Module 9: Introduction and Instruction (Completed)
  2.  Video 1 [03:50]: Module Introduction (Completed)
  3.  Video 2 [08:02]: Agentic AI Landscape ((Must view in order to complete this module item))
  4.  Video 3 [04:40]: AI in Operations ((Must view in order to complete this module item))
  5.  Video 4 [06:46]: Trust & Compliance ((Must view in order to complete this module item))
  6.  Self-Study Quiz 9.1: Think & Apply💡 Evaluating Agentic AI Opportunities in Operations ((Must submit the Quiz))
  7.  Video 5 [08:43]: Account Management Shift ((Must view in order to complete this module item))
  8.  Video 6 [06:05]: Pipeline Transformation ((Must view in order to complete this module item))
  9.  Video 7 [05:56]: Future & Integration ((Must view in order to complete this module item))
  10.  Video 8 [07:50]: Agentic AI: Implementation & Pitfalls ((Must view in order to complete this module item))
  11.  Self-Study Quiz 9.2: Think & Apply💡 Leading Agentic AI Transformation Across Customer Operations and Sales ((Must submit the Quiz))
  12.  Video 9 [07:32}: Strategy & Operating Model ((Must view in order to complete this module item))
  13.  Video 10 [03:16]: Final Thoughts-2 ((Must view in order to complete this module item))
  14.  Self-Study Assignment 9.3: Think & Act💡Leading in an AI-Enabled Workplace ((Must view in order to complete this module item))
  15.  Reading: The Executive Decision Room ((Must view in order to complete this module item))
  16.  Self-Study Assignment 9.4: Think & Act💡 Leadership Lessons for Organisational Transformation ((Must view in order to complete this module item))
  17.  Discussion board 9.5: Think & share 💡Leading Organisational Change for Agentic AI Adoption ((Not yet completed))
  18.  Summary and Video Transcripts: Module 9⭐ ((Must view in order to complete this module item))
  19.  Professor Ian's Recommendation for Further Learning: Module 9 ((Must view in order to complete this module item))
  20.  Module 9: Q&A Discussion Board ((Not yet completed))
  21.  Module 9: Feedback Survey ((Must submit the Quiz))

In this module, Prof Ian explores how organisations are applying Agentic AI across operations and sales to deliver measurable business outcomes. Through real-world case studies and practical frameworks, he examines where AI agents create value, where human judgement remains essential and what distinguishes successful deployments from isolated experiments. He emphasises on workflow redesign, governance and leadership as the foundations for scaling Agentic AI effectively.

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