Video 7 [05:56]: Future & Integration

  1.  Module 9: Introduction and Instruction (Completed)
  2.  Video 1 [03:50]: Module Introduction (Completed)
  3.  Video 2 [08:02]: Agentic AI Landscape (Completed)
  4.  Video 3 [04:40]: AI in Operations (Completed)
  5.  Video 4 [06:46]: Trust & Compliance (Completed)
  6.  Self-Study Quiz 9.1: Think & Apply💡 Evaluating Agentic AI Opportunities in Operations ((Must submit the Quiz))
  7.  Video 5 [08:43]: Account Management Shift (Completed)
  8.  Video 6 [06:05]: Pipeline Transformation (Completed)
  9.  Video 7 [05:56]: Future & Integration (Completed)
  10.  Video 8 [07:50]: Agentic AI: Implementation & Pitfalls ((Must view in order to complete this module item))
  11.  Self-Study Quiz 9.2: Think & Apply💡 Leading Agentic AI Transformation Across Customer Operations and Sales ((Must submit the Quiz))
  12.  Video 9 [07:32}: Strategy & Operating Model ((Must view in order to complete this module item))
  13.  Video 10 [03:16]: Final Thoughts-2 ((Must view in order to complete this module item))
  14.  Self-Study Assignment 9.3: Think & Act💡Leading in an AI-Enabled Workplace ((Must view in order to complete this module item))
  15.  Reading: The Executive Decision Room ((Must view in order to complete this module item))
  16.  Self-Study Assignment 9.4: Think & Act💡 Leadership Lessons for Organisational Transformation ((Must view in order to complete this module item))
  17.  Discussion board 9.5: Think & share 💡Leading Organisational Change for Agentic AI Adoption ((Not yet completed))
  18.  Summary and Video Transcripts: Module 9⭐ ((Must view in order to complete this module item))
  19.  Professor Ian's Recommendation for Further Learning: Module 9 ((Must view in order to complete this module item))
  20.  Module 9: Q&A Discussion Board ((Not yet completed))
  21.  Module 9: Feedback Survey ((Must submit the Quiz))

In this video, Prof Ian explores how Agentic AI is expected to reshape operations and sales over the coming years, highlighting emerging trends such as predictive operations, guardian agents, and AI-mediated sales. He explains how human roles are evolving alongside these systems and why the future lies in connecting operational and customer-facing workflows. The central theme is that competitive advantage will come from integrating agents, data, and decision-making across the enterprise.

Downloaded lesson video