Module 7: Introduction and Instructions

Automating Workflows

Faculty name: Ian Yong Hoe Tan

In this module, Prof Ian explores how organisations move from AI experimentation to practical workflow automation. You will examine the difference between demos and real-world pilots, learn how AI agents and multi-agent systems support business processes, and explore how workflows can be designed using triggers, actions, connectors and human oversight. Through enterprise case studies and practical examples, you will develop a framework for identifying, designing, and evaluating AI-enabled workflows within your organisation.

By the end of this module, you will be able to:

• Explain the difference between a demo and a real-world pilot for AI-enabled workflows.
• Identify characteristics of effective AI workflow pilots, including scope, reversibility and measurable success criteria.
• Describe how AI agents, connectors, and multi-agent systems support workflow automation across organisations.
• Apply trigger–action workflow logic to design simple automation chains across tools and systems.
• Evaluate when human oversight, escalation and checkpoints are necessary in automated workflows.

Before viewing the learning videos, we suggest reviewing the module's activities to gain context and achieve better comprehension. Take a few moments to explore what you'll be required to complete this module before diving into the learning videos.
Key Activities Videos  All the above activities should be completed by Wednesday, August 26, 2026, 16:29 SGT.	Self-Study Activities Practice Quizzes Peer Discussions Self-Study Assignments Readings

Here are some helpful downloads for this module:

Summary and Video Transcripts

Note: There are a range of topics listed below certain videos to expand your knowledge and uncover new insights, nurturing your curiosity and embracing the freedom to explore at your own pace. Consider delving into this section that helps you embark on a journey of guided discovery.

Q&A Discussion Boards

Please use this Q&A Discussion Board to post your questions and reply to other participants as you engage with the material in this module. This discussion board may also assist you in your preparation for office hours. We suggest you bookmark this page and return to it often.