Video 6 [05:45]: Designing Your Workflow Algorithm

In this video, Prof. Ian explains how to design an AI-ready workflow by identifying its key elements—triggers, inputs, decision points, handoffs, and outputs. He then illustrates how each step should be evaluated to determine whether it is best suited for automation, AI augmentation, or human oversight, with decision points remaining under human control. He also emphasises testing workflows using different data scenarios to ensure consistent, reliable, and responsible AI implementation.
How a simple workflow would look like: Customer Request → AI Classifies Request → Human Reviews Complex Cases → Response Sent