Frequently Asked Questions (FAQs)

Q.1: How do I access the progranne content?

A: A new module is made available each week on Wednesday. You will get an email from Programme Support about the launch.

Q.2: How do I access the programme outline?

A: The programme outline is available as a separate page in Programme Orientation. You can also access it here. On this page, you will find details of what to expect in each module, the key activities planned for the week and the webinar dates.

Q.3: What resources will I need for this class?

A: Everything you need will be provided via the learning platform.

Q.4: Will there be any examinations in this class?

A: There will be no examinations in this class. However, there will be required activities (capstone project). We recommend that you attempt and complete all the activities as they provide opportunities to engage more deeply with and apply the content you are learning.

Q.5: How much time will we have to complete the activities?

A: You will have until the end date of the module to complete the activities once they are made available. 

Q.6: How much time should I commit to this programme?

A: To get the most out of this programme, we suggest that you spend at least 4 to 5 hours a week on it.

Q.7: How do I get support if I need it?

A: You will be able to connect with your Success Coach via the email function on Canvas. They will be able to provide you with any help you need. 

Q.8: Why can’t all the videos be rolled out at once?

A: The programme is rolled out in a specific structure and sequence so that you get the most out of it. These activities are interspersed throughout specific points in the programme to facilitate the best learning experience. Moving ahead to view videos without completing each week's activities would be a sub-optimal way to complete the programme.

Q9: Can I copy/download the programme materials?

A: Copyright of the materials posted on this course site is owned by or licensed to Nanyang Technological University and all rights are reserved. Participants need to agree to abide by all copyright notices and restrictions contained on the programme website. Participants may not copy, distribute, enter into a database, display, perform, create derivative works of, transmit or otherwise use any materials from the programme site (including computer programs or other code, “site materials”). Participants may make a reasonable number of machine-readable copies of the site materials only for personal, non-commercial use, and only if they do not alter the text or remove any trademark, copyright or other notices displayed on the site. Unless otherwise expressly stated on the site, the texts, exams, videos, images and other instructional materials offered on this site are for participants’ personal use in connection with this programme only.

Certain reference documents, digital textbooks, articles and other information on the site are used with the permission of third parties and the use of that information is subject to certain rules and conditions, which will be posted along with the information. By using this site, participants agree to abide by all such rules and conditions.

Q.10: For how long will I have access to the programme material? 

A: The programme material will be accessible for 12 months from the end date of the programme. You will be able to review the programme material and re-watch the videos and presentations as many times as you would like during that time.

Q.11: Will I get some extension for submitting the activities and assignments if I cannot complete them by the due date?

A: We strongly encourage you to plan your schedules so that you can devote three to seven hours a week to complete the programme work within the provided timelines as late submissions and assignments provided extensions, automatically do not qualify for feedback from the Programme Leader wherever applicable.

Please contact Programme Support if you would like to request an extension for submitting assignments. 

Q.12: What type of certificate will I get upon successfully completing the programme?

A: You will receive a digital certificate upon the successful completion of the programme. The digital certificate can be shared with friends, family, schools or potential employers. You can use it on your cover letter and resume and/or display it on your LinkedIn profile.

Q.13: What is a digital certificate?

A: Your digital certificate shows that you have successfully earned a verified certificate for a programme. It also includes:

• The name you entered as your full name when you joined the programme
• If you would like to change your name, you can reach out to the Programme Support team at programsupport@emeritus.org.
• Name of the programme
• Partner institution that collaborated on the programme with signatures of the Programme Team
• The month and year the certificate was issued
• A certificate ID that others can use to validate the certificate

Q.14: How soon will I receive the digital certificate?

A: You will be notified of your status two weeks after completion of the programme. To successfully complete the programme, you must score at least 70% in the Capstone project. Once the programme completion email is sent to you, your digital smart certificate will be issued within two to three weeks.

Q.15: What are the passing criteria to complete the programme?

A: Check out the detailed requirements listed on the Completion requirements page.

Q.16: Will I get a certificate if I fail the programme?

A: No. Certificates are only issued to those who successfully complete the programme requirements.

Q.17: What if I want to leave the programme?

A: Please refer to our terms of use policies for more information on the withdrawal, refund, and deferral processes for certificate courses, senior executive programmes, professional certificates, and diploma programmes.

Q.18: Can I reach out to someone in case I have a concern?

A: Absolutely! You can reach out to the Programme Support team at programsupport@emeritus.org. You may expect a response within 24-48 hours - Monday to Saturday.

Q.19: How do I navigate this programme site?

A: If you are new to the platform, get started here Links to an external site.. This link has all the tutorials you need to navigate this programme.

Q.20: From which devices can I access the programme?

A: You can access the programme from a desktop, laptop, tablet and mobile devices as long as you have access to the internet. Our learning platform is cloud-based and synchronised across all devices.

If you have an iOS or Android device, you can also use the mobile browser and access the programme using the URL - classroom.emeritus.org. Then, please enter your login ID and password to continue.

Q.21: How do I submit an online assignment? 

A.: Assignments can be submitted by selecting the Submit Assignment button on the right side of the page where you find the assignment instructions. You will see a verification message after your assignment is successfully submitted.

Q.2: How do I view my grades?

A.: Selecting Grades on the left navigation pane will allow you to view your grades.

Q.23: How do I reach out to my Programme Leader or fellow classmates?  

A: The Inbox feature on Canvas is a messaging system similar to email, but it only operates within your section. You can access this messaging system by clicking Inbox on the menu bar. 

Alternatively, you can use discussion boards to connect with your Programme Leader or classmates. You can create a new discussion thread or use the Q&A discussion board that will be created at the end of each week.

Q.24: How do I reply to a discussion? 

A: To participate in a discussion, select the Reply text box under the message you wish to reply to and type your message. Select the Post Reply button to submit your comment.

Q.25: How do I edit my profile? 

A: Add your bio to your profile to help others get to know you. Select the Account link on the upper-left side of the screen to access your profile page.

Q.26: How do I set my notification preferences? 

A: You can customise the platform to send you notifications about new programme content, new discussion posts, etc. This Links to an external site. provides instructions on customising your notification preferences.

Q.27: My local time is different from the default time zone on the learning platform. How do I change this?

A: Follow the steps listed below to change the default time zone settings. This will ensure that you are able to see all the assignment due dates and time in your local time zone:

1. Select Account in the left menu of the learning platform (the blue bar)
2. Select Settings in the menu that appears
3. Select the Edit Settings button on the right side of the Settings screen
4. Select your time zone from the dropdown menu on the left side of the Settings screen
5. Select the Update Settings button