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Meet Your Fellow Learners

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22 unread replies. 49 replies.

In this programme, you have the opportunity to learn not only from our distinguished faculty and programme leader but also from one another. To get started, we encourage you to introduce yourself and get to know the other participants in the programme.

On the discussion board below, please take a few minutes to share what career path has brought you to this programme and what you are looking forward to learning.

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  • Collapse Subdiscussion Priya Jha

    Hello Everyone,

    My name is Priya Jha, and I am excited to be part of the NTU Executive Certificate in Agentic AI Leadership programme.

    My career has been at the intersection of technology, data, and financial services. Over the past decade, I have led large-scale transformation initiatives at a global financial institution, where I worked on AI adoption, CRM implementation, data platforms, analytics, and digital transformation. Throughout my career, I've enjoyed solving complex business problems by bringing together technology, strategy, and cross-functional teams.

    As AI continues to evolve from assisting humans to acting as intelligent agents capable of autonomous decision-making, I believe leaders need to understand not only the technology but also how to responsibly integrate it into business strategy, operating models, and governance.

    I am joining this programme to deepen my understanding of Agentic AI, explore practical enterprise use cases, and learn how organizations build and scale AI-driven capabilities responsibly. I am also looking forward to learning from the diverse experiences of my fellow participants and exchanging ideas on how AI will reshape the future of work and leadership.

    Looking forward to an engaging learning journey with all of you! Feel free to connect with me on Linkedin (https://www.linkedin.com/in/priya-jha-a7531316/ Links to an external site.).

    Thanks!

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    • Collapse Subdiscussion Wai Phyo

      Hello everyone. My name is Wai Phyo, and I am currently working in Myanmar. Our business group is involved in food manufacturing, distribution, and technology.

      So, I was interested to learn a little bit more about AI, agentic AI, and the implications for our industries in the future. 

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    • Collapse Subdiscussion Stanley Jacobs

      Hi Everyone, my name is Stanley Jacobs, I am a technical architect in my full time job. My understanding about AI is more on technical side. By joining this programme, I am expecting to not only understand about technicalities, but also another angle or perspective about AI itself, governance, trends, etc.

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      • Collapse Subdiscussion Hasan Ahamed

        Hi everyone, I'm Hasan, Based in Sydney, leading Capex-intensive deal strategy and P&L optimisation for large Telco and AI Data Centre transformation deals across APJ. My background is 20+ years in telecommunications and now also focusing Data Center Infrastructures — from pre-sales at ZTE and product management at Huawei, then long run within Nokia Mobile Networks solution sales, commercial "war room" advisory, and pricing leadership and now Dell Technologies — taking me from Dhaka, Mumbai, Gurgaon, Nairobi, Singapore and now Sydney.

        I'm here because as Capex shifts toward AI infrastructure and data centres, I've found myself building a fun agentic workflow automation framework for any large Manufacturing MNO. I want to bring more structure and governance rigour to that work, get hands-on with no-code tools to prototype ideas myself, and learn from people driving Agentic AI adoption in other sectors.

        Looking forward to learning from all of you.

         

        Thanks!

        Hasan Ahamed - Linkedin Links to an external site.

        Edited by Hasan Ahamed on Jun 30 at 2:25pm
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        • Collapse Subdiscussion Jennifer Tan

          Hi Fellow Learners.  

          This is Jennifer Tan. I am a regional Supply Chain and ERP leader for an agriscience company.  I am looking forward to journey with you in understanding where AI may bring us to.    

           

          Best, 

          Jen

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          • Collapse Subdiscussion Nay Myo Htet

            Hi Everyone

            My name is Nay Myo Htet, and I am currently working as a Facility Engineer in a hospital in Singapore. My role involves managing and maintaining critical hospital infrastructure and engineering systems to ensure a safe and reliable environment for patients, visitors, and healthcare staff.

            I have a strong interest in continuous learning and professional development, and I am particularly interested in exploring Artificial Intelligence (AI) and understanding how it can be applied to improve facility management, maintenance strategies, and operational efficiency in the healthcare industry.

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            • Collapse Subdiscussion Anamika GuhaThakurta

              Hello everyone,

              I am a Singapore‑based consultant and internal auditor specialising in large‑scale financial‑services engagements, where I lead work across risk management, controls, governance, and system transformation. My role places me at the forefront of evaluating complex operating models, strengthening assurance frameworks, and guiding stakeholders through fast‑moving regulatory and technological change. As AI becomes increasingly embedded in financial‑sector decisioning and control environments, deepening my capability to assess, challenge, and lead in AI‑enabled contexts is a natural progression.

              I am looking forward to connecting with all of you and excited about the learning journey ahead!


              https://www.linkedin.com/in/anamika-guhathakurta-cia-prm-cams-citf-scr%C2%AE-certified-a4515119/ Links to an external site.

               

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              • Collapse Subdiscussion Sean Foo

                Hi Everyone! My name is Sean Foo, and I’m thrilled to be here as a Support Engineer focusing on Digital Facilities Management (FM) as part of the in-house Building Management Office. 

                In my role, I have the pleasure of managing and maintaining essential building infrastructure and engineering systems, all aimed at creating a safe and reliable environment for our wonderful staff, visitors, and contractors. 

                I’m genuinely passionate about professional learning and career development, and I’m eager to explore the exciting ways AI can be integrated into the FM field to enhance maintenance processes and improve building operations. 

                By participating in this program, I hope to gain insights into key technical aspects and various perspectives on AI, particularly regarding governance, industry outlook, and adoption trends. 

                I’m really looking forward to connecting with all of you in our cohort. Let’s embark on this journey to learn and apply AI together! 

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                • Collapse Subdiscussion Adi Galimidi

                  Hi everyone,

                  My name is Adi Galimidi and I’m based in Sydney, Australia.  I’m an accountant and auditor by background, but over the course of my career have been involved in large scale technology transformation for the Audit division in a Professional Services firm and now lead the deployment of technology and AI capabilities. 

                  Excited about the possibilities, but also cautious and slightly concerned about the impacts of AI.  Looking forward to learning more about agentic capabilities and contemplating the impacts and the organizational, people and other changes needed to implement them effectively.

                  Really looking forward to connecting with everyone and to learning together and from each other throughout this course.

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                  • Collapse Subdiscussion Edoardo Bertolani

                    Hello, my name is Edoardo Bertolani, and I have over 20 years of experience in consulting and banking. I am keen to deepen my understanding of artificial intelligence and leverage these technologies to enhance my professional effectiveness and decision-making capabilities. To support this objective, I enrolled a few months ago in a programme on AI-driven digital transformation, and I am now eager to further expand my expertise by exploring the emerging field of Agentic AI.

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                    • Collapse Subdiscussion Frederick Chen

                      Hello Everyone,

                      I'm Frederick Chen. I am excited to join all of you to learn about the Agentic AI Leadership.

                      In my most recent role, I was Global Head of Renewal Sales Optimization and Operations for an global IT company. I see many organizations are transforming their workflow and workforce to leverage AI. Thus, I want to learn from the experts and fellow students about agentic AI and be prepared for the ongoing change and for my next career.

                      I look forward to learning Agentic AI Leadership together with you.  Feel free to connect with me on LinkedIn: https://www.linkedin.com/in/chenfrederick/

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                      • Collapse Subdiscussion Lester Wee Yong Xiang

                        Hi everyone,

                        I am Lester and I am currently working at ST Engineering Training & Simulation as a Project Manager. See my linkedin profile for more info: https://www.linkedin.com/in/lester-wee/ Links to an external site. 

                        I am also in the midst of building a vertical AI startup, first focusing on the insurance industry. Plan is to transit full time to my startup role eventually.

                        I look forward to learn and get to know everyone. :)

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                        • Collapse Subdiscussion Nirbhay Matta

                          Hello fellow learners,
                          I’m Nirbhay, currently based in India. I run account management and strategic planning at a creative agency, and I build AI systems both in-house and on the side.

                          Might be the odd one out here, as most of you come from technical or financial-services backgrounds. My core skills are in brand marketing and creative work, with clients like Under Armour, Royal Enfield, PayU and Coca-Cola. I taught myself to build, websites and apps first, then the AI systems I now ship.

                          Lately I’ve been thinking hard about the leadership and governance layers in the AI systems around me, which is exactly what brings me to this course. Looking forward to learning with all of you.

                          Portfolio: https://nirbhaym.vercel.app Links to an external site.

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                          • Collapse Subdiscussion Lee Min Hui

                            Hi, I am Elise from Singapore. I am looking forward for this course to help me gain practical knowledge on how to implement AI in my organization.

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                            • Collapse Subdiscussion Yen Hoon Law

                              Hello everyone, I’m Yen Hoon, and I currently lead the Healthcare Performance and Innovation Office in a community healthcare setting.

                              My career began in engineering and process improvement, and over the years, I moved into healthcare quality, patient safety, governance, value-based care, digitalisation and AI. Much of my work involves improving complex systems, supporting frontline teams, and exploring how technology can reduce administrative burden and improve care delivery.

                              I joined this programme because I am keen to better understand how agentic AI can be applied practically and responsibly within healthcare. In particular, I hope to learn how to design effective AI agents and workflows, build appropriate governance and human oversight, and translate ideas into solutions that can create real value for staff, patients and caregivers.

                              I also look forward to learning from the diverse experiences and perspectives of everyone in the programme.

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                              • Collapse Subdiscussion Nora Pataut

                                Hi everyone! I'm Nora Pataut, based in Singapore (12 yrs now). I'm in the Pharma industry, originally a scientist, I have evolved from delivering science into leading enterprise digital programs to address critical pain points in how we develop and optimise our drug process recipes from R&D to manufacturing. In the second half of this year, I will be transitioning to managing a startup in the life sciences space, using and embedding our platform that utilises agentic AI. So I want to lead by example and show my future customers that I know what I'm talking about, so they trust me with delivering impactful value in their digital transformation. This is why I've enrolled in this course. Looking forward to sharing/learning insights with you all!

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                                • Collapse Subdiscussion Shaun Wong

                                  Hello everyone, my name is Shaun, and I am an experienced tax professional based in Australia. I see massive potential for AI to transform the taxation field, particularly by streamlining compliance workflows and scaling tax research. I chose this NTU program because I want to move past using AI as a basic search tool and learn how to design and govern true agentic AI systems that drive autonomous value in my practice.  Looking forward to embark the learning together and connect!

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                                  • Collapse Subdiscussion Wai Phyo Lin

                                    Hello everyone,

                                    My name is Wai Phyo Lin, and I am based in Myanmar. I work with a business group involved in food manufacturing, distribution, and technology.

                                    I joined this programme to better understand AI and Agentic AI and how they can be applied practically in our businesses, especially in operations, customer engagement and decision-making.

                                    Looking forward to learning from all of you.

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                                    • Collapse Subdiscussion Clara Soh

                                      Hi everyone! I’m Clara Soh. I’ve spent most of my career in sales operations, business transformation, and improving commercial processes through data and technology. I’m here to learn how Agentic AI can be applied to commercial workflows and look forward to learning and exchanging ideas with all of you.

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                                      • Collapse Subdiscussion Sandhya Devi Balakrishnan

                                        Hi Everyone, 

                                        I'm Sandhya Devi ,working as Business Information Security Manager working in an Investment Bank and living in Singapore.  Looking forward to a great learning experience with you all . 

                                        Thank you ! 

                                         

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                                        • Collapse Subdiscussion Er Ang Hooa

                                          Hi everyone, I'm Er Ang Hooa from Singapore.

                                          I have many years of experience in the construction , with responsibilities covering project management, and digital transformation. Over the years, I've developed a strong interest in leveraging technology to improve business processes and decision-making.

                                          I joined the NTU Executive Certificate in Agentic AI Leadership programme to better understand how AI agents can transform the way organisations work. My goal is to apply Agentic AI to automate workflows, improve productivity, and support better business decisions, particularly in the construction sectors.

                                          I look forward to learning from the instructors and my fellow participants, and to sharing experiences throughout the programme.

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                                          • Collapse Subdiscussion Ioannis Kioukis

                                            Hi everyone, I am Ioannis. I am originally from Greece and currently based in Switzerland, where I work as an Engineering Manager. My career so far has been rooted in software engineering and technology leadership, gradually evolving from hands-on technical roles into broader responsibilities around team coordination, delivery, stakeholder alignment, and strategic decision-making. Alongside my technical background, I have also studied Business Administration and am currently deepening my knowledge in Product Management, which helps me build a more T-shaped profile and develop a more holistic view of how technology, business, people, and product strategy connect.

                                            I am joining the NTU Executive Certificate in Agentic AI Leadership because I am interested in learning how to translate agentic AI capabilities into real business value and prepare myself for a future role in AI leadership or Product Management.

                                            I am looking forward to learning from the programme and collaborating with all of you. Feel free to connect with me on LinkedIn Links to an external site..

                                            Best,
                                            Ioannis

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                                            • Collapse Subdiscussion Poorvi Ladha

                                              Hi everyone! I'm Poorvi, and I'm really looking forward to learning alongside all of you.

                                              I've spent the last 20 years in Quality Engineering, working primarily in the IT services, banking and insurance industries. Over that time, I've had the opportunity to lead enterprise quality transformation initiatives and help organisations adapt their quality practices as software engineering has evolved—from traditional enterprise applications to data-intensive platforms and, more recently, AI-native systems.

                                              What excites me most about this programme is that we're at an inflection point. AI isn't just changing how we build software—it has the potential to fundamentally change how we lead engineering teams, make decisions, and think about quality. While I've been experimenting with AI in quality engineering and automation, I joined this programme because I want to better understand agentic AI, how organisations can adopt it responsibly, and what it means for the future of engineering leadership.

                                              I'm also looking forward to learning from this incredibly diverse cohort. I'm sure we'll all bring different perspectives and experiences, and I'm excited to hear how AI is transforming your industries and organisations. Hopefully, I can contribute a quality engineering perspective to the discussions as well.

                                              If you'd like to connect, feel free to reach out on LinkedIn: Poorvi Ladha Links to an external site.

                                              Edited by Poorvi Ladha on Jul 4 at 10:17am
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                                              • Collapse Subdiscussion vinod rawat

                                                Hello,

                                                My name is Vinod Rawat, and I am deeply interested in strengthening my leadership skills in this new era shaped by intelligent agents and AI.

                                                I am based in Singapore and currently leading Digital Banking Technical Deliveries at a major bank. Over the past 26+ years, I have witnessed and contributed to multiple waves of technological and methodological transformation. Each shift has taught me valuable lessons in adaptability, innovation, and leadership.

                                                At present, I am actively engaged in driving AI implementation and transformation initiatives within my organization. This hands-on experience has given me a practical perspective on the opportunities and challenges of AI adoption.

                                                I am excited to build on this foundation by learning more through this program and gaining insights from your experiences, which I believe will further enhance my ability to lead effectively in the evolving AI-driven landscape.

                                                Thank you, and I look forward to learning and growing together. I will be sending request to connect in LinkedIn.

                                                www.linkedin.com/in/vinod-rawat-91bb365 Links to an external site.

                                                Edited by vinod rawat on Jul 4 at 10:25am
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                                                • Collapse Subdiscussion Davide Silva

                                                  Based in Switzerland, I’m a Swiss-Italian professional with 14 years in Management Consulting and 15 years in Banking, specializing in business transformation, strategy and innovation. I hold an MBA from IE Business School, a degree in Business Economics, and a very recent CAS in Crypto Compliance from the University of Zurich. I am currently attending MIT’s AI Strategy and Leadership Program and look forward to starting this journey with all of you. Happy to connect via LinkedIn: Davide Silva | LinkedIn Links to an external site.

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                                                  • Collapse Subdiscussion Steven Loo

                                                    hello,

                                                    I'm Steven Loo, a practicing dermatologist and founder of BioMed Microbiome Research Centre in Hong Kong. My goal is to equip the skills in implementing agentic AI workflow in the workflow of my clinics and research centre.

                                                    Happy to learn from all of you here. cheers.


                                                    www.linkedin.com/in/steven-loo-2a129036

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                                                    • Collapse Subdiscussion Subhra Jyoti Saha

                                                      Hi, I am SJ Saha and I am an enterprise architect in a tech company in Supply chain and procurement domain. As an architect , I am helping customers embrace the AI journey for last few years. However, The pace of AI adoption has accelerated with agents and orchestration. I am here, to learn about some AI deployment framework to guide myself, my organisation and my customers. 

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                                                      • Collapse Subdiscussion Lim Jonathan

                                                        Hi everyone, I’m Jonathan. My career has mainly been in regional marketing within the medtech industry.

                                                        Working in a lean marketing team has led me to build practical AI tools and workflows in my own work.

                                                        I joined this program to go deeper into agentic AI. I’m especially interested in learning more about multi-agent systems and responsible AI. I also hope to bring back practical ideas I can apply in a regulated business environment, where stakeholders like legal, compliance, and IT are part of the process.

                                                        I’m looking forward to learning from everyone’s AI use cases and connecting with you all.

                                                        Wishing everyone a great start to the program! :)

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                                                        • Collapse Subdiscussion Aaron Francis Lee

                                                          Hi everyone! Name's Aaron Lee and I am an Accountant by training, light-user of AI and looking to expand my depth of AI use to keep up with the times or put myself out slightly ahead of the pack once upon completion of this course. My linkedin profile, should you like to connect with me; LinkedIn Links to an external site.

                                                          Have a great weekend!

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                                                          • Collapse Subdiscussion Vinay Nayak
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                                                            • Collapse Subdiscussion Sanoj Mendis

                                                              Hello everyone, I'm Sanoj. I have over seven years of experience in operations, quality, governance, risk, and compliance within the BPO industry. I'm excited to join this program to deepen my understanding of Agentic AI and explore how it can be applied to improve business processes, decision-making, and leadership. I look forward to learning from the instructors and connecting with everyone throughout the program.

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                                                              • Collapse Subdiscussion Geoff Tan

                                                                Dear fellow classmates,

                                                                My name is Geoff Tan. I am a technical trainer in the semiconductor and electronics industries, with experience spanning IC manufacturing, PCB assembly, robotics, automation, product failure analysis, and advanced semiconductor packaging.

                                                                With over 30 years of experience in this sector, I currently operate as an industrial technical trainer and serve as the CTO of my medical gadget company, specializing in biomedical sensing.

                                                                I enrolled in this Agentic AI Leadership program to accelerate my understanding of AI capabilities. My goal is twofold: first, to integrate these advanced concepts and hands-on training into the generative AI training I deliver; second, to implement agentic workflows into our IoT medical devices.

                                                                I look forward to embarking on this 18-week journey with all of you and discovering how it will help us stand out and gain a competitive edge in our respective industries.

                                                                Let’s connect: linkedin.com/in/drgtan Links to an external site.

                                                                Best regards,

                                                                Geoff

                                                                Edited by Geoff Tan on Jul 4 at 8:16pm
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                                                                • Collapse Subdiscussion Jianxiong

                                                                  Hi Fellow Learners

                                                                  This is Jianxiong, leading the operations at a public healthcare institution in Singapore. 

                                                                  Looking forward to learning from everyone.

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                                                                  • Collapse Subdiscussion Fransisca Irene

                                                                    Hi everyone,

                                                                    I'm Fransisca Irene — founder & CEO of a few businesses in fashion and textiles in Indonesia, including a B2B/B2C textile manufacturer running 30+ years, and a beauty retail brand focused on consumer education. I lead brand and marketing strategy across the portfolio, and also build a personal brand around fashion and entrepreneurship on social media.

                                                                    I'm joining this program because I've started applying AI directly into business operations — from product research to data-driven decisions — and I want to learn how to build agentic AI systems that actually run day-to-day, not just stay conceptual.

                                                                    Looking forward to connecting — happy to exchange notes on AI in fashion/retail or transforming a family business.

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                                                                    • Collapse Subdiscussion Chloe Cai

                                                                      Hello Everyone,

                                                                      I'm chloe. I'm a UXUI Designer and I'm here because I want to deepen my understanding of AI and learn how to apply it meaningfully in my design work. I'm looking forward to learning from the course and from all of you. 

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                                                                      • Collapse Subdiscussion Smit Shah Chetankumar

                                                                        Hello everyone,

                                                                        I'm Smit, and I'm excited to be part of the NTU Executive Certificate in Agentic AI Leadership programme.

                                                                        I have over a decade of experience in software engineering, primarily in financial services, where I've worked on building large-scale distributed systems, data platforms, AML solutions, cloud-native microservices, and observability platforms. Throughout my career, I've enjoyed solving complex engineering challenges while working closely with cross-functional teams to deliver scalable, production-ready solutions.

                                                                        Over the past few years, my interest has shifted toward Artificial Intelligence—particularly Agentic AI. I'm fascinated by how autonomous AI agents can move beyond simply answering questions to planning, reasoning, collaborating, and executing real-world tasks. I believe this represents one of the biggest shifts in software engineering since the move to cloud computing.

                                                                        I'm joining this programme to deepen my understanding of designing and leading Agentic AI systems, learn practical enterprise applications, and understand the governance, architecture, and leadership required to deploy these technologies responsibly at scale.

                                                                        Outside of work, I enjoy following emerging technologies, investing in AI and healthcare innovation, and building side projects that explore AI-powered automation and intelligent products.

                                                                        I'm looking forward to learning from everyone in this cohort, exchanging ideas, and collaborating throughout the programme.

                                                                        Looking forward to connecting with all of you!

                                                                        https://www.linkedin.com/in/smitshahc/

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                                                                        • Collapse Subdiscussion Paris Tzolos

                                                                          Hi everyone, my name is Paris Tzolos, based in Athens, Greece.

                                                                          I've spent the last 20 years across e-commerce, real estate, and business administration, the last 15 of them running e-commerce operations from my start up until its acquisition . I co-founded IECNET, which started as an e-commerce business and has since evolved into a boutique consultancy and executive coaching firm, and now I am building out an AI consulting practice within it. I hold a degree in Economics from the University of Piraeus and an MBA from SDA Bocconi. I'm currently finishing the MIT xPRO AI Leadership and Strategy program, and I'm joining this program to go deeper into agentic AI Leadership specifically, since that's the direction my own work is heading, applying AI operationally and strategically in real businesses. Looking forward to learning from all of you.

                                                                          My Linkedin Profile for anyone wishes to connect: https://www.linkedin.com/in/paris-tzolos/ Links to an external site.

                                                                           

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                                                                          • Collapse Subdiscussion Kong Wen Koh

                                                                            Hi everyone, I'm Kong Wen, based in Singapore and working at a civil engineering and construction company for the past 18 years.

                                                                            I've spent my career in construction, focusing on contracts, commercial management, and business operations. I'm taking this programme because I believe Agentic AI has the potential to transform how traditional industries operate, and I want to learn how to apply it strategically within my organisation.

                                                                            I'm looking forward to learning from everyone here, gaining insights from different industries, and sharing perspectives from the construction sector. Thank you.

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                                                                            • Collapse Subdiscussion Sayli Zope

                                                                              Hello everyone,

                                                                              I’m Sayli from Pune, India. I currently work in the Asset Management CDO team at UBS, where I lead data transformation initiatives, helping streamline data & governance across the business division.

                                                                              I’m joining this program because I want hands-on experience building real-world AI solutions. I’m particularly interested in Agentic AI, workflow automation, and security aspect of it.

                                                                              Looking forward to learning from all of you and to an exciting journey ahead!

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                                                                              • Collapse Subdiscussion Amit Shrivastava

                                                                                Hi everyone, I am Amit. I'm based in Mumbai, India, and lead an APAC solution engineering team for an infrastructure solution provider. I'm looking forward to working and learning together with the Cohort...

                                                                                 

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                                                                                • Collapse Subdiscussion Mark Jefferson Go

                                                                                  Hi! My name's Mark! Im a Filipino based in Jakarta, Indonesia.  Im currently the Chief Strategy,  Research and Development Officer of Erajaya Digital,  the largest distributor of devices and IOT in Indonesia.  Looking forward to learning with and from everyone 

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                                                                                  • Collapse Subdiscussion Shanice Foo

                                                                                    Hello everyone, I am Shanice Foo, with more than 15 years of experience in Malaysia’s capital market industry. Over the years, have seen how technology, automation, and digital transformation are reshaping banking and financial services.

                                                                                    I joined the NTU Executive Certificate in Agentic AI Leadership programme to better understand how agentic AI can support business transformation, improve operational efficiency, strengthen decision-making, and enhance customer experience. I am also looking forward to learning how AI can be implemented responsibly and effectively in the banking and capital market industry.

                                                                                    I look forward to learning from the faculty and exchanging ideas with everyone in the programme.

                                                                                     

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                                                                                    • Collapse Subdiscussion Evelyn Seah

                                                                                      Hi everyone, i lead the HR team in my organisation and would like to understand more about Agentic AI and, going beyond the hype, its practical applications both at the individual and organisational level.  Hope to use this knowledge to steer the org wide process transformation and the redesign of job roles, leveraging AI to expand the capabilities of individuals, supporting their upskilling while driving efficiency and productivity of the business.

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                                                                                      • Collapse Subdiscussion sean cheng

                                                                                        Hi everyone, I'm Sean. I currently lead a customer care team in Singapore's public service, with over 20 years of experience in customer service and operations across both the public and private sectors.

                                                                                        I'm passionate about improving service delivery, leveraging AI to enhance customer experience, and helping teams work smarter through innovation. I'm taking this course to better understand how autonomous AI can transform customer service, automate workflows, and create greater value for both organisations and the people we serve.

                                                                                        I'm looking forward to learning from all of you, exchanging ideas, and exploring how we can apply Agentic AI in our respective industries. Thank you!

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                                                                                        • Collapse Subdiscussion Madona Nabejet

                                                                                          Hi, All! I'm Dona. I started as an accountant but realized I was more curious about what was happening behind the numbers than just reporting them. I then transitioned to ERP (and CRM) consulting, starting out as a business process consultant.

                                                                                          I've spent the first 8 years leading cross-functional teams in ERP delivery, optimizing processes across FMCG, logistics, services, trading and distribution, and construction in the Philippines. My favorite project was leading the pilot systems integration for Universal Robina Corporation that united their distributors' SAP Business One applications with the corporate system (SAP ECC, back then), reducing manual order processing from 3-4 days to just minutes and eliminating friction in their invoicing.

                                                                                          For the past 7 years, I've remotely worked with US and Canadian clients in Utilities/Energy, Construction, Financial Services, and Non-profits. I mostly led and oversaw NetSuite implementations and integration builds (with Salesforce, ADP, Wells Fargo, other systems) to increase transactional visibility and speed up financial closes. These systems often end up turning non-accountants into practical accountants, simply because reporting becomes easy for them to manage.

                                                                                          I'm here because I want to take that concept to the next level using Agentic AI. I want to learn the process to build tools that help these non-accountant users easily talk to and understand financial numbers just like a real Accountant would, while also deepening my skills on how to help C-suite clients see the true business value behind the AI hype.  

                                                                                          Looking forward to learning with all of you! 

                                                                                          Edited by Madona Nabejet on Jul 14 at 1:51pm
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                                                                                          • Collapse Subdiscussion John Lim

                                                                                            Hi everyone! A bit late to the party. I'm John from Malaysia, and I'm in the midst of a career switch from retail management of a specialist whisky shop, and moving into financial education with an established podcast platform called Mr Money TV. What I'm hoping to gain from this course is an understanding of what AI is, and what it can do for campaign management, sharpening presentations, and overall understand how it can impact the future of work in the digital space. All aboard! 

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                                                                                            • Collapse Subdiscussion Manish Kumar

                                                                                               

                                                                                              Hi, I am Manish from Singapore. I work in Telecommunications Cybersecurity and am interested in understanding how Agentic AI can create value for customer operations, enhance operational efficiency, and improve overall workforce productivity. I am particularly keen to explore practical use cases where Agentic AI can automate complex workflows, support decision-making, strengthen security operations, and drive measurable business outcomes.

                                                                                               

                                                                                               

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                                                                                              • Collapse Subdiscussion Alfonso Reyes Sincioco Jr.

                                                                                                Hi everyone. My apology of messaging here in meeting you all. I am a professional civil engineer and living in Singapore. I use AI in my work in reviewing technical and engineering documents and preparing tender documents. Aside from those, I have not explored other things AI can do. I joined this course, so that I can learn about Agentic AI as well as to be familiar with other AIs. Nice meeting you all. 

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