Module 8: Introduction and Instructions

Scaling from pilot to SOP

Faculty name: Ian Yong Hoe Tan

In this module, Prof Ian explains what it takes to move agentic AI from promising pilots to enterprise-scale deployment. You'll examine how organisations design, operationalise, govern and scale agentic workflows while avoiding common pitfalls that prevent successful adoption.

Through real-world examples and practical frameworks, you'll learn how to plan pilots, build scalable operating models, choose between centralised and federated approaches, evolve SOPs and KPIs and create the foundations required for sustainable AI-driven transformation.

By the end of this module, you will be able to:

• Explain why many AI pilots fail to scale successfully in organisational settings.
• Differentiate between centralised, federated and hybrid approaches to managing AI workflows.
• Identify operational requirements needed to scale AI workflows safely, including monitoring, ownership, rollback plans and SOP updates.
• Apply appropriate KPIs and governance checks to evaluate AI-enabled operational workflows.
• Describe the stages of AI workflow maturity from experimentation to scaled operational use.

Before viewing the learning videos, we suggest reviewing the module's activities to gain context and achieve better comprehension. Take a few moments to explore what you'll be required to complete this module before diving into the learning videos.
Key Activities Videos  All the above activities should be completed by Wednesday, September 2, 2026, 16:29 SGT.	Self-Study Activities Practice Quizzes Peer Discussions Self-Study Assignments Readings

Here are some helpful downloads for this module:

Summary and Video Transcripts

Note: There are a range of topics listed below certain videos to expand your knowledge and uncover new insights, nurturing your curiosity and embracing the freedom to explore at your own pace. Consider delving into this section that helps you embark on a journey of guided discovery.

Q&A Discussion Boards

Please use this Q&A Discussion Board to post your questions and reply to other participants as you engage with the material in this module. This discussion board may also assist you in your preparation for office hours. We suggest you bookmark this page and return to it often.