Video 7 [06:18] : Case Study: Mastercard

  1.  Module 2: Introduction and Instructions (Completed)
  2.  Video 1 [06:05] : Module Introduction (Completed)
  3.  Watch: Seeing Beyond Vision: How Agentic AI is Expanding Human Possibility (Completed)
  4.  Video 2 [07:33] : Multimodal AI and Everyday Impact (Completed)
  5.  Reading: The AI Hype Detector (Completed)
  6.  Watch: AI with Purpose: Technology That Strengthens Human Connection (Completed)
  7.  Watch: The Future of Learning: AI-Powered Tutoring (Completed)
  8.  Video 3 [04:21]: Building Brand Trust and Education at Scale (Completed)
  9.  Self-Study Quiz 2.1: Think & Apply💡 Understanding the AI Inflection Point ((Must submit the Quiz))
  10.  Video 4 [05:01] : Case Study: Moderna (Completed)
  11.  Video 5 [04:20] : Case Study: Oscar (Completed)
  12.  Video 6 [04:29] : Case Study: Morgan Stanley (Completed)
  13.  Video 7 [06:18] : Case Study: Mastercard (Completed)
  14.  Video 8 [05:18] : Gen AI Ecosystem (Completed)
  15.  Self-Study Quiz 2.2: Think & Apply💡 Enterprise AI in Action ((Must submit the Quiz))
  16.  Video 9 [11:09] : Notebook LM: Demo (Completed)
  17.  Discussion Board 2.3: Think & Share💡 AI Transformation or AI Hype? ((Not yet completed))
  18.  Self-Study Assignment 2.4: Think & Act💡 Problem First Thinking (Completed)
  20.  Self Study Assignment 2.5: Think & Act💡 The Decision Pathway (Completed)
  21.  Summary and Video Transcripts: Module 2 ⭐ (Completed)
  22.  Professor Alvin's Recommendation for Further Learning: Module 2 (Completed)
  23.  Module 2: Q&A Discussion Board ((Not yet completed))
  24.  Module 2: Feedback Survey ((Must submit the Quiz))

In this video, Prof Alvin explores how Generative AI is transforming customer experience from scripted automation into intelligent brand interaction. You will discover how Mastercard is embedding AI into banking conversations, customer support, and decision-making at enterprise scale. Through the Mastercard–Kasisto partnership, the video shows how conversational AI is becoming a new layer of competitive advantage — shaping trust, responsiveness, and the way customers experience a brand in real time.
After watching the below video, watch how Mastercard is partnering with Kasisto, the company that created KAI Banking, the conversational artificial intelligence (AI) platform
Watch: Mastercard Makes Commerce more Conversational with Kasisto’s Kai Banking Platform Links to an external site.

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